|
|||||
 | |||||
Healesville Garden :: Terms and ConditionsPAYMENT & BOOKING CONFIRMATION: Full Payment is required on Booking. We accept VISA and MASTERCARD only. We do not accept any other cards. CANCELLATIONS: Non Refundable. (We do not accept Cancellations) HEALESVILLE GARDEN ACCOMMODATION HAS A NO SMOKING POLICY - The occupants will incur increased cleaning charges if anyone has been smoking inside our facilities. CHECK IN: 3.00 PM CHECK OUT: Strictly12.00 PM Contact Michelle the day of your booking for check in instructions on 0433 949 489 CLEANING: Our accommodation is cleaned prior to arrival and upon departure. Your Tariff includes a standard clean, however should any additional cleaning be necessary, or the accommodation has had smoking inside, then an extra charge will be debited to your credit card. Any breakages, damages & excess cleaning items are to be paid for. This includes rubbish left inside the property, dishes left on benches & hand marks or dirty marks on windows/glass/mirrors Number of Persons staying at the Accommodation MUST NOT exceed the Persons stated in Booking details. Accommodation is rented for accommodation/holiday use only and no Functions /Parties are permitted. NO NOISE AFTER 11.00PM - Eviction may occur and money will not be refunded. NO PETS ALLOWED in accordance with Health Regulations Accommodation is prepared with white linen and bath towels. We do not supply Beach Towels which we suggest guests bring, if staying at one of the Houses with Spa/Jacuzzi /Beach Facilities. BREAKAGES/DAMAGES - Credit Card details are held by us for security purposes. We expect the accommodation is returned to us in the condition presented on arrival. Breakages or damages not caused by normal wear and tear will be charged to your Credit Card if necessary. Charges will be imposed if the accommodation is left in an unreasonable condition, eg:
Any breakages or damage to the accommodation, its fittings or facilities will be charged to the Guest at replacement/repair cost plus 10% LIABILITIES: No responsibility is taken for personal items left on premises during or after departure. Healesville Garden Accommodation/Alex Beach House does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website. Rates are subject to change without notice except for Confirmed Bookings. All of the guests jointly and severally agree in consideration of the payment of the deposit as follows: The guest hereby authorize the agent to collect credit card details of any of the guests and to retain those details until the agent/and or its servants have checked the property. In the event that the property has been either damaged, or left in an unsatisfactory manner, whether such damages are willful or not, in the sole and absolute discretion of the Property Managers or its Servants, or left in an excessively dirty or untidy state in the sole and absolute discretion of the agent or its servants , the agent may without reference enter a debit on the security deposit or supplied credit card details of the guest and the guest hereby authorize the agent to do so. Nothing in this agreement shall compromise the agents right to issue legal proceedings in Victoria or elsewhere at its discretion seeking damages and/or any claim, which may arise by reason of the negligence and/or wilfull damage of the guests and/or invitees whatsoever. Guests and invitees of guests are expected to behave in a manner, which is conductive to the safety, comfort and convenience of other guests and/or neighbouring properties and will abide by any house rules. NO NOISE AFTER 11 PM IS TO BE STRICTLY ADHERED TO - Failure to adhere to this rule will result in receiving a warning or the occupancy being TERMINATED immediately at the property. The Agent is authorized to do whatever is required to enforce the eviction of any Tenant and removal of Tenants property. This includes guests visiting the property during your stay. No refund will be given for early or unscheduled departure. The accommodation you have hired is to be used for holiday purposes only. Any unauthorized use will result in immediate eviction with no refund of monies paid. No refund will be given for early or unscheduled departure. When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions. A late check out fee will be charged if the property is not vacated by 12pm (unless expressly agreed by the Agent) on the day of departure. This departure fee can be debited to the guest and the guest hereby authorizes the agent to do so. Should any keys, Garage and TV remotes be missing, the guest authorizes the agent to debit them for the full costs of the replacements.
Outside of office hours a $50 lock out fee will be charged if guests are locked out of their holiday letting.
T 03 5962 5962 |